And our customer service? Not bad at all…

Envirocycle Customer Service

Envirocycle drops everything to deliver world class customer service for its customers. Contact us toll free by phone or email if you have any questions or concerns relating to Envirocycle products, composting, to share your experience with us, or if you would simply like to talk.

Hours of Operation:

9:00 AM to 5:00 PM
Monday through Friday
(Eastern Standard Time)

By Phone (Toll Free):


By Email:


By Mail:

101 Rue du Moulin, Suite 116
Magog, QC, Canada, J1X 4A1

Assistance with a purchased product?

Contact our customer service team for information, documentation or service related to current Envirocycle products or older products currently not listed on our site, by email at customerservice@envirocycle.com, or by phone at 1-866-989-3684.

Do you require replacement parts? In order to better serve you, please copy and paste this list below and provide all the information:

• Name:
• Phone Number:
• Email Address:
• Physical Address:
• Product Name:
• Where it was purchased (Envirocycle.com, Amazon, from a friend):
• Envirocycle or Amazon Order Number:
• (Approximate) Date of Purchase:
• Question or Concern:
• Photos of the Damaged Parts1:
• Part Calendar Number2:

1. If a part has been damaged, please provide pictures showing the damage on the part, and let us know how the damage occurred. If a part is missing, let us know.

2. If a drum, base or door has been damaged, provide a picture which shows the calendar date of production of the part. This is located on the bottom of the part, symbolized by circles with ticks in them like a bicycle wheel with numbers around the edge.

Still have unanswered questions? Contact us!